SATISFACTION OF STUDENTS ON PUBLIC RELATION AND AUDIO VISUAL EQUIPMENT SERVICES, SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

            This study sought to examined satisfaction of students impacted using services of Public Relation and Audio Visual Equipment services, Suan Sunandha Rajabhat University. This study examined four dimensions: building department, personnel department, Public Relation and Audio Visual Equipment services, and customer service. Sampling was determined by Krejcic & Morgan method. We surveyed 66 people. The study used a five-point scale questionnaire with 20 questions as a data collection instrument. The data was analyzed using averages, standard deviations, and T-test. The findings were satisfaction of students impacted using services of Public Relation and Audio Visual Equipment services was at the high level. The average values were listed in descending order: personnel department, building department and customer service. (1) building department: satisfaction of students impacted using services of Public Relation and Audio Visual Equipment services was at the high level. The highest average was cleanliness. (2) personnel department: satisfaction of students impacted using services of Public Relation and Audio Visual Equipment services was at the high level. The highest average was friendliness. (3) Public Relation and Audio Visual Equipment services: satisfaction of students impacted using services of Public Relation and Audio Visual Equipment services was at the high level. The highest average was consistency in public relation. (4) customer service: satisfaction of students impacted using services of Public Relation and Audio Visual Equipment services was at the high level. The highest average was systematically working.