SATISFACTION OF PARENTS ON UNIVERSITY ADMINISTRATION, SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

          This study sought to determine a perspective of satisfaction of parents on university administration at Suan Sunandha Rajabhat University. The author conducted a survey of parents of first year students. The research used check list and filling out questionnaires as a data collection instrument. The survey about participation in promoting learning of first year students at Suan Sunandha Rajabhat University used rating scale. The study used a four point Likert scale questionnaire measure which respondents choose to indicate their reasons affecting parents’ participation. This study was done by using descriptive statistics such as averages and standard deviation. The findings were as follows 1. satisfaction of parents of first year students towards university administration, Suan Sunandha Rajabhat University. This study examined four dimensions. The results of this study showed that parents were most satisfied with the university administration with respect to academic management, student activities, human resource management respectively. Parents were least satisfied with food and building.
(1.1) Academic management: This study showed that parents reported high level of satisfaction towards academic management. Respectively. As quality elements parents emphasized bolstering physical and emotional development, social and intellectual curiosity of students. The factors were listed in descending order: curriculum promotes development of skills to work in the real life, having self-confidence, and instructional media. (1.2) Student activities: This study showed that parents reported high level of satisfaction towards student activities. The factors were listed in descending order: welfare including accident insurance for every student, organizing student development activities such as activities for the younger students, and scholarship assistance. (1.3) Human resource management: This study showed that parents reported high level of satisfaction towards human resource management. The factors were listed in descending order: police department, the number of professors per classroom, and the number of administrative officials. (1.4) Food and building: This study showed that parents reported high level of satisfaction towards food and building. The factors were listed in descending order: classrooms are aesthetically appealing, providing supplementary food and clean and nutritious lunch, and preserving aesthetic campus. 2. comparison of parental satisfaction towards the university administration. The demographic of respondents were sex, age, education level, parents’ occupation, parents’ income, and relationship between parents and students. These characteristics and a number of factors did not affect parents’ participation.