EFFICIENCY OF THE BOARD OF DIRECTORS MEETING ORGANIZATION AT COLLEGE OF INNOVATION AND MANAGEMENT, SUANSUNANDHA RAJABHAT UNIVERSITY

Abstract

              This research aimed to examine the efficiency of the meeting organization for the board of directors at College of Innovation and Management, Suan Sunandha Rajabhat University. A questionnaire survey was conducted on 89 participants randomly selected among the faculty members and administrative staff, 68.5 percent of which or 61 people were female aged 31-40 years. Regarding qualifications, 70.8 percent of the participants had a master degree and 58.4 percent were lecturers among which 40.4 percent had a 6-8 year work experience. The research results are shown in three areas as follows. First, service satisfaction achieved a high mean score of 4.36 (out of 5). The results for different aspects of service satisfaction in descending order of mean scores are willingness of the service providers (4.47), consistent improvement of service quality (4.42), speed of service (4.31), service provision on a first-come-first-served basis (4.29), and sufficient number of service providers (4.26). Each of the 6 indicators for service satisfaction acquired a high-level score. Second, goal orientation achieved a high mean score of 4.48. The results for different aspects of goal orientation in descending order of mean scores are cost-saving (4.54), helping improve the college (4.49), achieving the goals set by the internal and external standards (4.47), and producing accurate and complete work within a given time (4.42). Of the 4 indicators for goal orientation, one acquired a highest-level score and three a high-level score. Third, rule abiding characteristic achieved a high mean score of 4.36. The results for different aspects of rule abiding characteristic in descending order of mean scores are strictly following the organization rules and regulations (4.48), having an accurate knowledge about the organization rules and regulations (4.51), and witnessing no exceptions to the organization rules and regulations (4.47). Of the 3 indicators for goal orientation, one acquired a highest-level score and two a high-level score.