THE IMPROVEMENT OF STUDENT INSURANCE SERVICES

Abstract

           Employee insurance training is one of the most essential steps to enhance service quality and enhance the performance effectiveness in campus in terms of student insurance services. Students must be considered as the best customers that expected the high service quality from the campus of Suan Sunandha Rajabhat University. It is imperative for the university to offer new techniques to enhance the quality of student insurance service. Many trainings in this areas in aims not only to reduce cost and time but also to enhance the quality services. The purposes of this research were to examine the training programs of student insurance services of employees who registered for training programs and to suggest ways to improve the employee trainings at Suan Sunandha Rajabhat University that resulted in high service quality in student insurance services. To be able to gain the findings, the qualitative research method was utilized with 30 university staff who had recent experiences with many forms of trainings in Suan Sunandha Rajabhat University. The in-depth interviews were used with sample groups. The findings from with study unveiled that the training covered three important aspects: current knowledge of student insurance, working papers and computer process of student insurance, and pre and post service quality of student insurance services. The majority of the employees, reported after the training, that most of the training method, format, quality, and topics had met with their expectation and helped them to perform a better job with high confidence.