STUDENT LOAN SERVICES ENHANCEMENT AND DEVELOPMENT

Abstract

             Student loan service is one of the most important services providing to the students to get better chances of enrolling in the campus of Suan Sunandha Rajabhat University. Student loan service enhancement and development is important for the higher education to effectively manage its financial and providing a high quality services to students and to be recognized by students and parents as equity and integrity. Student loan services now have been systematically and electronically managed to effective and efficiency. The commitment from the campus monitoring process all payment and receiving on line basis is significant to the correctness and keep monitoring the progress according to the university long term plan. The purposes of this study were to investigate the student loan service and to offer better ways of enhancement and development of student loan services. With the use of a qualitative research technique, a total of 20 staff who were involved with student loan services and management of the university were chosen for an in-depth interview. Twenty staff was selected from a pool of those who regularly conducting business with student loan services and management in campus and had sufficient knowledge of rules and the findings from the focus group unveiled that student loan services are fast, and individual attention, safe and sound. Many positive feedback of student loan services in the campus included highly accuracy of financial document, direct and open communication with students, knowledgeable staff, and high speed of problem corrections.