CAMPUS OFFICE MANAGEMENT: A CASE OF POOR PERFORMANCE EMPLOYEES
In the modern world of highly competitive, it is essential to have a high performance employees in the higher education organizations. Campus of Suan Sunandha Rajabhat University have large pools of both high performance employees and poor performance employees whom may have detrimental effects on overall productivity of the organization. Therefore, the management needs to be able to identify poor performance employees and behaviors related to productivity, quality of work, and level of job satisfaction and know how to address it properly. The purposes of this study were to search for the reasons that poor performance employees may have difficulty doing their jobs and offer some suggestions some essential techniques to transforming poor performers into quality employees. Both qualitative and quantitative research technique has been conducted to obtain the findings of this study. For qualitative method, selected 15 poor performance employees were invited to an in-depth interviewed to gain more understanding of their reasons and asked them to provide suggestions to improve their performance. For quantitative method, a sample of 400 employees were asked to answer the questionnaire about the performance and productivity issues. The findings, from quantitative method, revealed that there were four common factors that makes employees underperforming. These factors included incompetent, doesn’t follow direction, communication problem, bad attitudes, and having difficult personalities. The findings, from the qualitative method, revealed aspects of poor performance employees such as lack of motivation, personal problems, stress, and negative attitudes towards supervisors and organization.