DYNAMIC TECHNOLOGY CAPABILITIES, KNOWLEDGE MANAGEMENT PROCESS EXCELLENCE, AND FIRM PERFORMANCE: FROM E-COMMERCE BUSINESSES IN THAILAND.
This research was aimed at exploring: 1) the effects of dynamic technology capabilities on knowledge management process excellence 2) the effects of knowledge management process excellence on firm performance 3) the effects of dynamic technology capabilities on firm performance 4) the effects of knowledge management process excellence relationship between dynamic technology capabilities and firm performance as intervening variable. The samples were 400 from E-Commerce businesses executives in Thailand. The data were collected using questionnaires, and analyzed using statistical tools including frequency, percentage, Pearson’s correlation, and multiple regression analysis.
The results of dynamic technology capabilities were positively related to knowledge management process excellence; knowledge management process excellence was positively related to firm performance; dynamic technology capabilities were positively related to firm performance; knowledge management process excellence was not the intervening variable for the relationship between dynamic technology capabilities and firm performance. Thus, managers E-Commerce Businesses in Thailand want to be successful Should focus on the dynamic technological potential such as the rapid progress in dynamic technology and improve existing technology capabilities.