Development of borrowing-return process of the College of Allied Health Sciences Suan Sunandha Rajabhat University, Thailand

Abstract

The topic of study is the Development of the borrow-return process of College of Allied Health Sciences, Suan Sunandha Rajabhat University. The objectives were to develop the process of borrow-return equipment towards the goal achievement of College of Allied Health Sciences and to study the factors that influenced to the effectiveness such as the satisfaction of College of Allied Health Sciences’ staffs towards the borrow-return system. A target group in this study was 272 service receivers who were the lecturers, students, and faculty staffs came to request the services at College of Allied Health Sciences, Suan Sunandha Rajabhat University. The data collection used questionnaire.
The results of the study indicated that overall satisfaction is at a high level. Besides, according to factors influenced to the satisfaction, the results revealed that the service receivers firstly prioritized to the borrow-return system. The service receivers were satisfied by systematic procedures, followed by equipment and tools that were available and ready to use. The factor that least emphasized was staff providers who provide the services with a kind personality.