Factors Affecting Personnel Satisfaction in Using Parcel Services

Abstract

This study examined factors influencing personnel satisfaction with procurement services at the Faculty of Humanities and Social Sciences, Suan Sunandha Rajabhat University. The research surveyed 46 participants, including faculty members and staff responsible for procurement, using a questionnaire. Data were analyzed using descriptive statistics.
The research findings are as follows
21.74% of respondents were male, and 78.26% were female. Regarding age, 21.74% were between 31 and 40 years old, 65.22% were between 41 and 50, and 13.04% were between 51 and 60. Employment status showed 10.87% were government officials, 65.22% full-time university staff, and 23.91% temporary staff. Educationally, 15.22% held a bachelor's degree, 69.57% a master's degree, and 15.21% a doctoral degree.
Satisfaction with procurement services was high. The process scored an average of 4.05, staff scored 4.18, services scored 4.30, and facilities scored 3.92.