Promoting Participation in The Knowledge Management of Academic Support Personnel

Abstract

The objectives of this study were 1) to study the factors that promote participation in knowledge management among academic support personnel, 2) to explore the experiences and opinions on knowledge management of academic support personnel, and 3) to measure the level of understanding regarding knowledge management among academic support personnel. The samples of this study were 24 individuals, consisting of academic support personnel with 1–5 years of work experience (12.5%), 6–10 years (45.8%), and over 11 years (41.7%).
The research instrument was questionnaires that were used for data collection. The questionnaires were classified on a five-point Likert scale (the highest satisfaction) to 1 (the lowest satisfaction). The data from the questionnaires were analyzed quantitatively for descriptive statistics such as mean and standard deviation.
The findings revealed that the personnel had the highest satisfaction with knowledge management, particularly in applying knowledge to real work (x̄ = 4.87, S.D. = 0.33), and knowledge embodiment and sharing it on the department's website (x̄ = 4.83, S.D. = 0.38).
Additionally, it was found that the level of knowledge and understanding regarding participation in seeking new forms of knowledge and the organization's appreciation of each employee's knowledge and skills was also the highest satisfaction (x̄ = 4.87, S.D. = 0.33). The latest survey indicates that most employees recognized the value of applying knowledge to real practice and were ready to learn new knowledge. The organization fully supported this, resulting in a stronger learning culture.