Application of Information Technology in Secretarial Work

Abstract

This research aimed to identify guidelines for applying information technology (IT) to secretarial work and to enhance the efficiency of secretarial management. The study's sample consisted of 44 secretaries from Suan Sunandha Rajabhat University, selected through purposive sampling. Data were collected using questionnaires, and statistical analysis included percentage (%), mean (x̄), and standard deviation (S.D.). The findings revealed that all respondents were female (100%). Most were aged 21–30 years (62.22%), with the remaining 37.78% aged 31–40 years. Regarding educational attainment, 53.33% held a bachelor’s degree, and 46.67% held a master’s degree. In terms of work experience, 68.89% had 0–5 years of experience, 11.11% had 6–10 years, another 11.11% had 11–15 years, and 8.89% had 16–20 years of experience. Positions included secretaries working for the president (6.76%) and for individual executives (2.22%). Overall, the application of IT in secretarial work was rated at a high level (x̄ = 3.90, S.D. = 0.6395). Key practices included scheduling using Google Calendar (x̄ = 4.18, S.D. = 0.4415), notifying executives of schedules via the LINE application (x̄ = 4.09, S.D. = 0.2878), and screening electronic documents before presenting them to executives (x̄ = 4.07, S.D. = 0.5800).