GUIDELINES FOR SERVICE QUALITY DEVELOPMENT AND OPERATIONAL SYSTEMS OF POLICE OFFICERS IN THAILAND : A STUDY OF POLICE STATIONS.

Abstract

The research objectives aimed to study the guidelines for service quality development and operational systems of police officers on the police stations. The research methodology approached on qualitative methods with the population who represented the head of the police station or superintendent and 30 officers were selected by purposive sampling. The research instruments represented in-depth interview and focus group discussion, the data analysis was obtained by the synthesis from the interview issues and extracted them for only answering research questions. The finding revealed that the significant issues of development of service quality and operational systems as following 1) Organizational and administrative improvement 2) Fighting with all forms of corruption 3) Making the police officers to be reliable to people 4) Fairness on judicial enforcement.