QUALITY DEVELOPMENT ON PUBLIC ADMINISTRATION IN THAILAND

Abstract

The qualitative research approached by in-depth interviewing and group discussion with organizational leaders, head of government agencies from all departments and analyzed the data from the internal documents of the departments that won the superior level of departmental evaluation of the serviced departments such as Department of Community Development, Department of Cooperative Promotion, Department of Cooperative Auditing and the policies making departments represented the Office of the Permanent Secretary, the Department of Trade Negotiations and provincial agencies. The finding found that the serviced departments prioritized the quality of public administration to promote of effective and efficiency, most of the activities focused on the client’s satisfaction or public hearing from stakeholders. The serviced departments offered the experience in body of knowledge exchanging in innovation servicing with outsiders. The policies making departments prioritized the work systems standard and focused on policies making, ministerial plans with other agencies to implement but not to be full servicing. The provincial agencies were certified the good service level who maintained the local involvement by the on-site meeting, activities and public hearing, but the provincial weakness represented the competencies enhancement according to the environments of economic and social because of staff rotation in the areas.