DATA EFFICIENCY IMPROVEMENT FOR INBOUND AND OUTBOUND CARGO HANDLING THROUGH INTERNAL AUDIT OF CONTAINER TERMINAL 2 UNDER BANGKOK PORT, PORT AUTHORITY OF THAILAND.

Abstract

              The objectives of this research were to study the transmission of data via the NSW, to analyze the problems in the transmission of data via the NSW and to study ways to improve the process of sending data through NSW. This research aimed to improve the data efficiency of inbound and outbound cargo handling through the Internal Audit Division of Container Terminal 2 under the Bangkok Port, Port Authority of Thailand. The population was employees working within the Department of Information and Internal Audit Department, under the Bangkok Port, Port Authority of Thailand. The tools used for data collection were interview and participative observation. It was found that creating a manual for data transmission via the system enables employees to have an accurate understanding of how to use the system and how to send correct data through the system. It can also help reduce error and work process. By creating a manual, it helps employees understand the correct work process through the system clearly and quickly. Moreover, it increases coordination among departments through meetings among departments. These meetings allow different departments to express their opinions, problems and concerns. Improvements in the data transmission system process will result in more efficient operation, reduce the likelihood of data errors, ensure that data received is correct and reduce time spent waiting for new data if there is a mistake in data transmission. As a result, work time and data transmission time is reduced compared to the old process.