APPROACH TO INCREASE SERVICE QUALITY OF IMPORT CONTAINERS SHIPPING BY USING BARGE VESSEL OF SAHATHAI TERMINAL
This research aims to study operation procedure and approach to increase service quality of import containers shipping by using barge vessel of sahathai terminal. By using a questionnaire with users of the container carrier of 11 sample and interviews with ship operation stevedore department and container yard department of 11 sample. By Item-objective congruence index (IOC) form expert 3 people. Is equal to 0.80. Statistics used to analyze data are frequency, percentage, mean and standard deviation. The research found that procedures for transporting containers, importing goods using the barge boat. There are a total of 6 steps. as follows 1. The shipping line notifies the schedule of the ship to arrive in 3-4 days in advance. 2. The ship operations department will take the data estimate time arrival (eta) to calculate the water level on the day of the boat entering. 3. The cargo handling department prepares the general stowage plan. 4. Moving containers from the cargo ship. 5. Consignee bring the container truck to the port of the company to pick up containers. 6. The container truck is moved from the port. Approach to increase service quality of import containers shipping by using barge vessel of sahathai terminal as follows 1. Training staff should be organized in the port to have knowledge and understanding of the duties and responsibilities of the equipment and training in using the equipment in the port 2. There should be a time when each ship will be clearly docked, allowing each ship to be able to plan the navigation by a slight error. 3. Should plan the delivery of containers by preparing a tow truck and the boat is enough to transport 4. The general stowage plan should be prepared in advance in order to speed up the loading of the container quickly. and 5. Should establish a clear traffic route for the port and expand the warehouse to accommodate a large number of products.