THE STUDY OF WORK PROCESSES WITHIN THE WAREHOUSE: A CASE STUDY XYZ COMPANY LIMITED

Abstract

         The research on the study of work processes within the warehouse: a case study XYZ Company Limited aims to study the working process within the warehouse, a case study of XYZ Co., ltd. from the observation and collecting data on the company's warehouse management process. Why-Why Analysis and Fishbone Diagram were used to find the causes and ways to increase the efficiency of moving goods within the warehouse with the ABC Analysis theory. It was found that the picking of goods was delayed due to 4 reasons: inadequate equipment, the staff who lack expertise in the operation, the process that still lacks the pattern in each step of the operation, and a variety of products. The company has technology but it cannot be used to identify location, therefore the problem of old products and new products mixed together, making management difficult. After the study company should be analyzing ABC for product classification, it can improve the storage process within the warehouse more efficiently. And finally measured 3 dimensions of logistics performance: cost dimension, time dimension, and reliability dimension for to measure the key performance indicator of work processes within the warehouse: a case study XYZ Limited.