THE EFFICIENT SERVICE OF THE SKILL STANDARDS TESTING CENTER

Abstract

            The objectives of this research are 1) to study the opinions of service - receivers about the efficiency of giving service by Skill Standard Testing Center, Suansunandha Rajabhat University, Nakhon Pathom Education Center 2) to compare the opinions of the service - receivers to the efficiency of the service of Skill Standard Testing Center, Suansunandha Rajabhat University Nakhon Pathom Education Center. The sampling groups in this study is Those who test the standard of workmanship number. And the attendees to the standard laboratories. The scope of the study includes 1) demographic boundaries, 2) scope of variables, 3) location boundaries, and 4) scope of research duration. The data analysis results found that the personality of the service personnel. The service process uncomplicated complexity is very high, with an average of 4.35 environmental aspects. The property has a sufficient waiting seat at a very high level, with an average of 4.46, the quality of service has been a clear and helpful recommendation. The average value is 4.32. Service time The service is based on a very high level of process, with an average of 4.49 in the field of service convenience. There are many options for using the services, such as email, Facebook at a very high level, with an average of 4.49 personality factors for the staff. Service System factors Service Environment factors Quality factors, service lifestyle factors and service facility factors There is a positive relationship with the satisfaction of the service provided to the standard skill testing center. Therefore, it is important to focus on foreign factors.