SATISFACTION IN PROVIDING ONE-STOP SERVICE CENTER, COLLEGE OF LOGISTICS AND SUPPLY CHAIN NAKHONPATHOM EDUCATION CENTER

Abstract

          The purpose of this research was to study the satisfaction of undergraduate students in using the service at the one-stop service center, College of Logistics and Supply Chain Nakhonpathom Education Center Suan Sunandhan Rajabhat University. Students were classified by gender, age, class, year of study and the type of service received in 4 areas, service providers, service platform, service system, and service location. The sample group was the student of the college. The tools that the researcher use to collect this information was a 5-level rating scale questionnaire. The statistics used for data analysis were the percentage, average score, standard deviation, T-test, one-way analysis of variance (ANOVA). The results of the research were as follows (1) the overall students' satisfaction with the college service providers was at a high level. When considering each item separately found that students were satisfied with the staff's advice about documents evidence that must be used appropriately, followed by the officer can serve the information effectively (2) the overall students' satisfaction with the college service platform was at a high level. When considering each item found that students were satisfied with the availability of service facilities recipients effectively, such as a request document, in the case that the service recipient receives a delay and understand effectively for students with the least satisfaction in using the service that had a modern service with information technology (3) the overall students' satisfaction with the college service system was at a moderate level. When considering each item, it was found that students were satisfied with the complete service system for all needs and had a queue system for before – after service. While the least students satisfaction was at the identified service stage. (4) The overall students' satisfaction with the college service location was at a high level. When considering each item found that students were satisfied with the appropriate service.