THE DEVELOPMENT OF THE MODEL AND PROCEDURE OF THE PARCEL OPERATION OF THE COLLEGE OF LOGISTICS AND SUPPLY CHAIN,SUAN SUNANDHA RAJAPHAT UNIVERSITY

Abstract

             This research objectives to 1. To find the coordination problems of the supply officers with those involved in the College of Logistics and Supply Chain. 2. To find the problems of the officer service to the recipients in the College of Logistics and Supply Chain. 3. To develop the form and procedure of the supply operation of the College of Logistics and Supply Chain. The questionnaire is used for collecting data from personnel, which is divided into 2 parts: 1. 54 academic personnel and 26 academic support personnel. The data is analyze with statistical values such as frequency, percentage, mean (X), standard deviation (S.D) and content analysis. The result found that attitudes of service recipients to service providers of the College of Logistics and Supply Chain, which is divided in each factor as follow:  Knowledge and ability in working Personnel, who come to receive services at the College of Logistics and Supply Chain. The percentage of overall satisfaction was at a high level when considering the knowledge and ability in working.  In the process of supply delivery, the personnel who come to receive services at the College of Logistics and Supply Chain. There is a high level of satisfaction in the overall. When considering the procurement process, it was found that the personnel who received the service were satisfied at a high level.  In providing sufficient services that personnel who come to receive services at the College of Logistics and Supply Chain with the highest satisfaction percentage in overall level. When considering the provision of adequate services, it was found that the personnel who received the service had a high level of satisfaction.  On the continual service provision, the personnel who come to receive services at the College of Logistics and Supply Chain. There was a high percentage of overall satisfaction in considering the service aspect continuously. It was found that the personnel who received the service had a high level of satisfaction.  In the process of eliminating complaints that personnel who come to receive services at the College of Logistics and Supply Chain. There was a high level of satisfaction in the overall. When considering complaints., it was found that the service personnel were satisfied at a high level.