THE GUIDELINE OF THE SATISFACTION TO THE PERFORMANCE APPRAISAL SYSTEM DEVELOPMENT: HUMAN RESOURCE COLLEGE OF LOGISTICS AND SUPPLY CHAIN

Abstract

              The objectives of this research are 1) to study the level of personnel satisfaction towards service quality of HR in Colleges of logistics and supply chain, Suan Sunandha Rajabhat University. 2) To study the guidelines for improving the service quality of HR in Colleges of logistics and supply chain, Suan Sunandha Rajabhat University. The population of this study is 70 people, who are regular personnel of the College of Logistics and Supply Chain. The results found that 1) service process factor, the overall of the service has an average value about 4.51 and S.D. = 0.81, which is considered individually. Equality service was obtained greatest level satisfied, which were arranged according to the first in first serve. Nevertheless, clarity in explaining, explaining and services process providing that obtained lowest level satisfied. 2) Personnel performance, the overall performance of personnel has an average about 4.39 and S.D. = 0.73. When considering each factor such as polite talk, beaming, friendly, giving advice, explaining and answering questions clearly and directly that obtained lowest level satisfied. 3) Quality of service, the overall of service quality has an average about 4.24 and S.D. = 0.70. When considering each factor such as notification, response to service request and receive services as requirement that obtained lowest level satisfied. From this research’s result has given the evaluation of satisfaction level in order to contribute to the development and improvement of performance to be effective. However, this study has not focus or conducted surveys and collected effective data.