EFFICIENCY DEVELOPMENT OF PUBLIC ADMINISTRATION IN GOVERNMENT AGENCIES

Abstract

            The research objective aimed to study the efficiency development of public administration in government agencies, the crucial variables represented elements of public administration, roles and administrators’ authorities that led to the development of efficiency in government agencies. The qualitative research approached by in-depth and group interviews, the population represented leaders in government agencies of Ministry of Interior and 30 samples were classified by selective sampling and the questionnaire as the research instrument. The data collection was obtained by appointment with in-depth and group interviews, extracted and synthesized the relevant data to provide conclusions and research answering. The research finding found the efficiency of government agencies focused on the efficient service with accepted quality by service recipients, seamless overall development and prioritized the digital service development. The system development facilitated government services to enable all groups with easily access, convenience and transparent and without restriction on time, space and group of people, as well as applying digital technology to increase efficiency and reducing expenses of people that consisted of five important aspects.