FACTORS AFFECTING SERVICE: THE USE OF COMPUTER LABORATORY OF STUDENTS AND PERSONNEL IN CASE OF SUAN SUNANDHA RAJABHAT UNIVERSITY

Kittisak  Phuamorn; Kunyanuth  Kularbphettong

Kittisak Phuamorn Faculty of Science and Technology, Suan Sunandha Rajabhat University, Thailand
Kunyanuth Kularbphettong Assistant Professor Dr., Faculty of Science and Technology, Suan Sunandha Rajabhat University, Thailand

Keywords: factors, service, computer laboratory, students and personnel

Abstract

The purposes of this research were to study the factors affecting the service of using computer laboratory of students and personnel in case of the Computer Science program, Science and Technology faculty, Suan Sunandha Rajabhat University. Questionnaires and interview were used as the research tool to collect data. The samples were 136 users both students and lecturer who used the service of computer laboratory. Data was analyzed using descriptive statistics including percentage, mean, and standard deviation. Inferential statistics methods on multiple regressions, at the statistical significance level of 0.05, were used to test hypotheses in the study. The results found that the service quality factors were in the high level of importance and the service quality affects the service knowledge and service mind factors in the positive relationship. The analysis of multiple regressions found that the service mind (x1), the service knowledge (x2), and the organizational support (x3) influenced total aspect of service (ŷ). In conclusion, the factors affecting the service of using computer laboratory of students and personnel are the service mind, the service knowledge, and the organizational support respectively.