ROLE OF HUMAN RESOURCE MANAGEMENT AND OPERATIONAL EFFICIENCY OF SME BUSINESS IN HUNAN CHINA

Abstract

The research was to investigate the current issue of Human Resource Management and
Operational Efficiency of SME business in Hunan China. The conceptual framework was
developed from the literature review, survey in the area, and other contemporaneous research
in human resource management. Accordingly, the researchers consider the importance of
salary, training, management policy, motivation, and welfare.
In this, the researchers employed the quantitative research approaches. The instruments of
research were the steps of a questionnaire. They have collected data from the entrepreneurs of
SME businesses in Hunan by distributing a total of 269 questionnaires to ask for information
from the sample group in order to complete all parts of the questionnaire. The data collected
were analyzed using descriptive statistics as mean, standard deviation, and percentage on the
basis of observing the actual employee satisfaction of the organizations studied through all
operational links in human resource management. Findings are applications of salary, training,
management policy, motivation, welfare, and operational efficiency is high-level.