Evaluation of quality and satisfaction on Thai balm made from Bang Chang chili oil, Thailand

Abstract

This study evaluates the quality, effectiveness, and user satisfaction of a Thai balm from Bang Chang chili (Capsicum annuum var. acuminatum) oil. It’s a local chili pepper of Samut Songkhram in Thailand. The balm's effectiveness was assessed in four key areas: product features, usability, pain relief, and overall product evaluation. A total of 35 volunteers participated in the study. Results indicated high satisfaction levels, with the highest rating of 4.70 for usability followed by pain relief effectiveness (4.64), overall product evaluation (4.62), and product features (4.58), respectively. The balm was safety product, easy to use, and effectively absorbed into the skin. The pain-relieving properties confirmed through experimental trials which a specifically reduce the painemonstrating a significant reduction in pain intensity compared morethan a placebo. These findings highlight the potential of Bang Chang chili balm as a multifunctional product for pain relief, skin care, and general wellness, with high user satisfaction.