Executives’ Perspectives on the Competencies of Secretarial Staff at the Student Development Division, Suan Sunandha Rajabhat University

Abstract

This study explored executives’ perspectives on the competencies of secretarial staff at the
Student Development Division, Suan Sunandha Rajabhat University. A quantitative research
design was employed, utilizing a structured questionnaire distributed to 20 executives within
the division. The questionnaire assessed competencies across five domains: professional,
organizational, communication, digital and technological, and problem-solving and decisionmaking. Data were analyzed using descriptive statistics, including mean and standard
deviation, and inferential statistics such as t-tests and ANOVA to examine differences based
on demographic factors. The findings indicate that secretarial staff demonstrated very high
professional competency and high organizational and communication competencies, while
digital and technological skills and problem-solving abilities were rated slightly lower,
suggesting areas for improvement. Executives recommended targeted training and professional
development programs to enhance digital literacy and strategic problem-solving skills. The
study provides insights for enhancing secretarial staff performance, contributing to the
efficiency and effectiveness of administrative operations within the Student Development
Division.