A Study on Causes and Strategies for Reducing Problems in the Use of Computer Equipment in Hybrid Classrooms at the Faculty of Management Science, Suan Sunandha Rajabhat University

Abstract

This study investigates the causes of problems in the use of computer equipment in hybrid
classrooms and explores strategies to reduce these issues at the Faculty of Management
Science, Suan Sunandha Rajabhat University. A mixed-methods research design was
employed, combining quantitative data from 200 students and 20 instructors via structured
questionnaires with qualitative data from semi-structured interviews. Descriptive statistics, ttests, and ANOVA were used to analyze quantitative data, while thematic analysis was applied
to qualitative responses. The findings revealed that the primary problems stemmed from
network connectivity issues, hardware malfunctions, software errors, limited digital literacy,
and insufficient technical support. Causes of these problems were identified as outdated
equipment, user inexperience, and inadequate institutional support. Respondents recommended
strategies such as upgrading hardware and network infrastructure, providing targeted digital
literacy training for students and instructors, strengthening technical support, and
implementing regular maintenance protocols. The study concludes that a holistic approach
addressing technological, user, and institutional factors is essential to enhance hybrid learning
effectiveness and promote a smoother teaching and learning experience.