A Study on Job Satisfaction of Secretaries at the Faculty of Management Science, Suan Sunandha Rajabhat University

Abstract

Job satisfaction is a critical factor influencing employee performance, motivation, and
organizational efficiency in higher education institutions. This study aimed to examine the job
satisfaction of secretaries at the Faculty of Management Science, Suan Sunandha Rajabhat
University, and to identify key factors affecting their satisfaction. A quantitative descriptive
research design was employed, with data collected from 50 secretaries using a structured
questionnaire adapted from Job Satisfaction Survey. Descriptive statistics were used to assess
overall satisfaction levels, and inferential statistics, including t-tests and ANOVA, analyzed
differences based on demographic factors. The results indicated that secretaries reported high
overall job satisfaction, particularly in the dimensions of interpersonal relationships and work
environment. Recognition and reward were also significant contributors to satisfaction, while
workload and career development opportunities were moderately rated. Demographic factors
such as age, gender, education level, and work experience did not significantly affect job
satisfaction. The findings suggest that organizational and job-related factors, including
supportive work environments and acknowledgment of contributions, are crucial for enhancing
secretaries’ satisfaction and performance.