Students’ and Staff Satisfaction with Repair Services for Teaching Equipment and Facilities at the Faculty of Management Science, Suan Sunandha Rajabhat University

Abstract

The quality and effectiveness of repair services for teaching equipment and facilities are
essential for supporting teaching and learning in higher education. This study aimed to assess
the satisfaction levels of students and staff with repair services at the Faculty of Management
Science, Suan Sunandha Rajabhat University. A quantitative descriptive research design was
employed, with a structured questionnaire distributed to 350 respondents, including 280
students and 70 staff members. Data were analyzed using descriptive statistics, independentsamples t-tests, and Pearson correlation analysis. The results indicated that overall satisfaction
with repair services was high, particularly regarding staff responsiveness and repair quality,
while timeliness and communication received moderate-to-high ratings. No significant
differences were observed between students and staff in terms of satisfaction. Correlation
analysis revealed that responsiveness and repair quality were the strongest predictors of overall
satisfaction. These findings suggest that maintaining skilled and responsive personnel, coupled
with effective communication and follow-up, is crucial for improving service quality and user
satisfaction in university facilities. The study provides valuable insights for facility
management and policy development to enhance the teaching and learning environment at
Suan Sunandha Rajabhat University.