SATISFACTION OF LECTURERS AND STUDENTS WITH STAFF SERVICES, FACULTY OF INDUSTRIAL TECHNOLOGY, SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

This study aimed to study satisfaction level of lecturers and students with staff services, Faculty of Industrial Technology, Suan Sunandha Rajabhat University and to study the problems and suggestions of lecturers and students with staff services, Faculty of Industrial Technology, Suan Sunandha Rajabhat University. The samples of this study were 323 participants who were 41 lecturers and 282 students. The research instrument was the questionnaire. The data from the questionnaire were analyzed quantitatively for descriptive statistics such as average, and standard deviation.
The findings showed that lecturers and students contacted staff for services at Dean's office, Faculty of Industrial Technology that the satisfaction of all staff services was at high level (
X
= 4.09, S.D. = 0.56). In contrast, the satisfaction of each staff services showed that lecturers and students had the satisfaction of plan/quality assurance was at high level ( X = 4.12, S.D. = 0.63), the satisfaction of general affairs was at high level ( X = 4.10, S.D. = 0.60), research/academic services was at high level ( X = 4.10, S.D. = 0.77), human resource management was at high level ( X = 4.09, S.D. = 0.62). Lecturers and students had the satisfaction of finance/procurement division was at the lowest level ( X = 4.07, S.D. = 0.66).