THE APPLICATION OF GOOGLE SHEETS IN ENHANCING THE ROLE AND DUTIES OF THE EXECUTIVE SECRETARY AT THE FACULTY OF MANAGEMENT SCIENCE, SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

Abstract—This study investigates the transformative impact of integrating Google Sheets into the daily operations of Executive Secretaries within the Faculty of Management Science at Suan Sunandha Rajabhat University. Employing a mixed-methods approach, the research explores both quantitative data from surveys and qualitative insights from interviews and focus group discussions. Quantitative findings reveal a high frequency of Google Sheets usage among Executive Secretaries, with a significant positive correlation between tool usage and perceived improvements in administrative efficiency, communication, and task coordination. Qualitative analysis uncovers key themes, including time efficiency, enhanced accuracy in data management, and the fostering of a collaborative work culture. Success factors, such as user proficiency, collaborative work practices, and consistent IT support, emerge as crucial elements influencing the positive outcomes reported by Executive Secretaries. The recommendations focus on continuous training, professional development opportunities, and the establishment of a feedback mechanism to ensure sustained proficiency and address emerging challenges. The findings contribute on the transformative potential of technology in redefining the roles and duties of administrative professionals in academic institutions.