A STUDY ON PROBLEMS IN SERVICES PROVIDED BY THE OFFICE OF GENERAL EDUCATION AND INNOVATIVE ELECTRONIC LEARNING, SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

The objectives of this study, examining problems in services provided by The Office of
General Education and Innovative Electronic Learning, Suan Sunandha Rajabhat University,
Thailand, are to examine problems in services provided by the Office, and to determine the
differences in problems in services provided by offices of the University, from the perspective
of the users of services provided by the Office. A set of questionnaires was distributed to a
sample of 450 responders.
Frequencies, percentages, mean values, and standard deviations of different scores
obtained by the questionnaires were calculated. It was found that a larger portion of the
responders were female. There were 320 (71.1 per cent) female responders, and 130 (28.9 per
cent) male responders. Of all responders, 315 persons (70 per cent) were undergraduate
students, 75 persons (16.67 per cent) were support personnel, 45 (10 per cent) were academic
staff, and 15 persons (3.33 per cent) were visitors.
Examining the answers to the questionnaires regarding problems in services provided
by The Office of General Education and Innovative Electronic Learning, Suan Sunandha
Rajabhat University, it was found that, in terms of information resources (i.e., books and
electronic media), the modernness of the available information resources was rated high (mean
value = 4.21). In terms of service quality, the correctness, convenience, and responsiveness of
the services were rated high (mean value = 4.17). In terms of service personnel, knowledge and
ability of personnel in providing advice was rated high (mean value = 4.10). In terms of
facilities, the sufficiency of the number of classrooms and their service-readiness were rated
high (mean value = 4.18). And in terms of public relations, the frequency where new services
were publicized was rate high (mean value = 4.28).