ELECTRONIC GOVERNMENT ROLE ON THE BUSINESS CAPABILITIES AND  MANAGEMENT IN THAILAND PUBLIC ORGANIZATIONS SECTOR

Sittichai  Pintuma

Sittichai Pintuma Suan Sunandha Rajabhat University

Keywords: e-government, IT governance process, IT governance relation mechanism, effective business management, government organizations

Abstract

E-government has become the global requirement due to its significant impact on
organizational management and has gained the focus of recent literature and regulators.
Therefore, this research objective is to study the impact of e-government scopes such as
process, structure, and relation mechanism on the effective business management of
government organizations in Thailand. This research also investigates an intermediary role of
organizational capabilities among relations of information technology (IT) governance scopes
such as process, structure and relation mechanism, and effective business management of
government organizations in Thailand. Data were collected using questionnaires, and analyses
were made using smart-PLS. The results indicated that e-governance dimensions such as
process, structure, and relation mechanism have a positive association with effective business
management of government organizations in Thailand. The results also showed that
organizational capabilities significantly mediate among the nexus of e-governance dimensions
and effective business management of government organizations in Thailand. This research has
guided the policymakers while developing policies about the adoption of e-governance and
business management.