SATISFACTION IN USING VANS: COLLEGE OF LOGISTICS AND SUPPLY CHAIN

Abstract

Abstract— The purposes of this research was to study the satisfaction in using van services of College of Logistics and Supply Chain (CLS), Suan Sunandha Rajabhat University (SSRU), including suggestions from van service users, and to find the guidelines for improving the quality of CLS van services. The population was executives, lecturers, and staff, experiencing in using van services of the college. The research tool used in this research was questionnaire. The data collected was processed using Statistical Package for the Social Sciences. Data analysis used statistical methods, such as frequency, percentage, mean, and standard deviation.
The results found that CLS van service users were very satisfied with service mind and service manners, considering the passengers’ safety by following traffic rules, punctuality as appointed, expertise in the route and good communication skills, and providing services equally, respectively. While, the CLS van service users were somewhat satisfied with appropriate, polite, and timely dress and exterior and interior vans’ cleanliness, respectively. As a result, the department will maintain these service standards and improve services regarding following suggestions: cleaning vans’ exterior and interior, dressing of the drivers, and studying routes before work, respectively,