A STUDY OF SERVICE SATISFACTION OF THE DEAN,S OFFICE COLLEGE OF LOGISTICS AND SUPPLY CHAIN SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

Abstract— The aim of this research is to: 1) to know the satisfaction of personnel in agencies affiliated with the Dean's Office, College of Logistics and Supply Chain, Suan Sunandha Rajabhat University 2) to know the difference in service satisfaction of personnel in the dean's office. College of Logistics and Supply Chain, Suan Sunandha Rajabhat University. The population is 83 people, divided into supporting personnel and academic personnel. The tools of this research consisted of 1 questionnaire. The statistics used to analyze the data are percentage (%), average (x ̅), and standard deviation (S.D.).
The results showed that: Respondents have served in most general administrative agencies. It has an average of 40.5, followed by academics and teaching. There is an average of 20.8, Educational development work averaged 16.4, Research and academic services averaged 11.9, Policy and plan work averaged 10.4, respectively. It found that the frequency of agency services in the Dean's Office 1-5 times/week was an average of 70.5 frequencies, 6-10 times/week, an average of 18.8 frequencies, 11-15 times/week, an average of 8.3, and more than 16 times/week, representing an average of 2.2, respectively.
In the service of the dean's office agency found that. Process aspects The service process is satisfied to a large extent. The service aspect of the staff with satisfaction is at a considerable level. The facilities are moderately satisfied and the quality of service is satisfied at a very high level.