STUDY ON SATISFACTION LEVEL OF USER IN THE COMPUTER LABORATORY FOR PERFORMANCE DEVELOPMENT OF WORKING PROCESS

Thakorn  Thammaprateep; Tanawat  Wisedsin

Thakorn Thammaprateep Suan Sunandha Rajabhat University
Tanawat Wisedsin Suan Sunandha Rajabhat University

Keywords: computer lab, satisfaction, research guidelines

Abstract

Abstract— This research implemented a survey research method with 110 people. The questionnaires were collected to study level of users’ satisfaction of the computer lab in 4 key aspects as; 1) computer room and equipment, 2) service quality of IT staffs, 3) environment and landscape, and 4) network and information systems.
The results showed that computer lab users’ overall satisfaction at high level of 74.23% (????̅ = 3.73, S.D. = 0.97). For each aspect, the users’ satisfaction was; 1) computer room and equipment’s overall level at high level of 73.89 % (????̅ = 3.7, S.D. = 0.96), 2) service quality of IT staffs’ overall level at high level of 76.73 % (????̅ = 3.83, S.D. = 0.90), 3) environment and landscape’ s overall level at highl level of 79.73 % (????̅ = 4.04, S.D. = 0.84), and 4) network and information systems’ overall level at medium level of 66.55 % (????̅ = 3.33, S.D. = 1.19).