GOODS DELIVERY BUSINESS GROWTH: SOCIAL AND ENVIRONMENTAL OPERATIONS
Abstract—High-efficiency communication technology and high-quality delivery staff service were customer satisfaction as drive to delivery business grow. But social and environmental problems have caused by operations increase as the business grows. The purpose of this research was study social and environmental management affects the economic success of delivery business. The quantitative study, using questionnaire, was collected the data from 400 samples who have used applications food delivery. The data was analyzed by structural equation modelling. This research found that social and environmental affect to goods delivery business growth.