EVALUATION OF CUSTOMER SATISFACTION OF SAMPLE ANALYSIS SERVICES, SCIENCE CENTER, FACULTY OF SCIENCE AND TECHNOLOGY, SUAN SUNANDHA RAJABHAT UNIVERSITY, BANGKOK, THAILAND.

Abstract

The objective of this study is to the satisfaction of customer of the Science Center, Faculty of Science and Technology, Suan Sunandha Rajabhat University. The questionnaire and likert scale were used to evaluate the satisfaction of the customer. This study used descriptive statistics. The result of 75 questionnaire were 62.7% of female and 37.3% of male. Most representative sample were younger than 30 years (52.0%), between 30-40 years (40%) and more than 40 years (8%), respectively. The customer were 61.3% private sector and 38.7% student. The result shown that, first, the respondents were satisfied with the service of the laboratory the average was 4.67 (S.D = 0.475). Secondly, satisfaction with laboratory was 4.63 (S.D = 0.487). Finally, the satisfaction of the laboratory environment was 4.43 (S.D = 0.547), respectively.