Satisfaction with Human Resource Services by the Personnel Management Division of Suan Sunandha Rajabhat University

Abstract

This study aimed to evaluate the satisfaction of university personnel with the human resource services provided by the Personnel Management Division of Suan Sunandha Rajabhat University. The research focused on gathering feedback from 30 personnel, who were selected as the sample group for convenient data collection. A structured satisfaction assessment form, designed with a 5-level rating scale, was utilized to measure satisfaction across three key dimensions: service processes, service personnel, and facilities. Data were analyzed using descriptive statistics, including percentage, mean, and standard deviation. The findings revealed that satisfaction with service processes was the highest (mean = 4.63, SD = 0.54), indicating the efficiency and clarity of procedural workflows. Satisfaction with service personnel was also rated at a high level (mean = 4.58, SD = 0.51), reflecting the professionalism and responsiveness of staff. Satisfaction with facilities, such as the physical environment and supporting infrastructure, was rated slightly lower but remained at a high level (mean = 4.39, SD = 0.65). Overall, the satisfaction score across all dimensions was 4.69 (SD = 0.46), highlighting a high level of overall satisfaction with the services provided. These results underscore the importance of maintaining high standards in service delivery and suggest areas for potential improvement. The insights from this study offer valuable guidance for the Personnel Management Division to enhance operational efficiency and better meet the expectations and needs of university personnel.