SATISFACTION OF STUDENTS TOWARDS EDUCATIONAL MANAGEMENT AND ACADEMIC SERVICES DURING THE OUTBREAK SITUATION OF COVID-19

Abstract

Abstract—The purpose of this research was to study and compare students' satisfaction towards academic management and services during the outbreak situation of Covid-19, case study of the Faculty of Management Sciences, Suan Sunandha Rajabhat University which classified by gender, field of study and year level. The sample group used in the study consisted of 400 students studying in the second semester of the academic year 2021. The instrument used for data collection was a 5-level questionnaire. The statistics used to analyze the data were percentage, mean, standard deviation, T-test and One-Way ANOVA. The results of the research revealed that the satisfaction of students towards the academic management and services of the Academic Department of Faculty of Management Sciences, Suan Sunandha Rajabhat University, the overall satisfaction was at a high level. When considering each aspect of educational management and academic services were at a high level. In addition, the results of comparison of student satisfaction classified by sex and field of study was found that students with different genders, subject areas and year levels had no difference in overall, academic management and academic services. Whereas, students with different year level had no difference in overall, academic management and academic services.