SATISFACTION WITH RESEARCH CLINIC SERVICES OF TEACHERS AND STUDENTS IN UNIVERSITIES

Abstract

Abstract— The purpose of this study was to study and develop the service of research clinics that affectก the satisfaction of teachers and students in universities, in case of Faculty of Management Sciences, Suan Sunandha Rajabhat University, including the service process and service of officials. The sample used in this study were lecturers and students from the Faculty of Management Science, Suan Sunandha Rajabhat University, a total of 100 people used to collect data by questionnaires. The statistics used to analyze the data, including percentage, mean, standard deviation. The results of the study showed that the process of providing services, consisting of steps for providing services, was found to be convenient, fast, and uncomplicated with an average of 4.35, in the most satisfied level, followed by providing services with accuracy on time with an average of 3.84, in a very satisfied level, including the service time and equipment in the room was appropriate with an average of 3.73, in a very satisfied level and the benefit meets the needs with an average of 3.62, at a very satisfied level. In addition, in terms of service of staff was found that paying attention and willing to serve with an average of 4.28, in the most satisfied level, and providing services with politeness, gentleness, and friendliness with an average of 4.18, in a very satisfied level.