EXPECTATIONS TOWARDS AUDIO-VISUAL EQUIPMENT SERVICES OF STUDENTS IN HIGHER EDUCATION INSTITUTIONS

Abstract

Abstract— The purpose of this study was to study and develop audio-visual equipment loan-return services that affect student expectations in case of the students studying in higher education institutions, in case of the Faculty of Management Sciences, Suan Sunandha Rajabhat University. This research used a quantitative research method. The sample used in this study was students studying in the Faculty of Management Sciences, Suan Sunandha Rajabhat University, a total of 100 people used to collect data by questionnaires. The statistics used for data analysis were percentage, mean, and standard deviation. The results of the study showed that the factor of service process in term of convenient, fast and uncomplicated was at the most satisfied level, in terms of providing services with accuracy on time was at very satisfied level, in term of service time and equipment in the classroom are appropriate was at very satisfied level, and in terms of borrow - return the equipment on time was at very satisfied level. In addition, the study found that the factor of service staff in term of attentive and willing to serve was at the most satisfied level, in term of providing services with courtesy, gentleness and friendly was at very satisfied level, in term of providing services for troubleshooting audio equipment in the classroom as notified and corrected in a timely manner was at very satisfied level, and willingly listen to the problems of service users and ready to make improvements in time was at very satisfied level.