Effectiveness of Duty Performance and Secretarial Services at Suan Sunandha Rajabhat University

Abstract

This study examines the effectiveness of duty performance and secretarial services at Suan Sunandha Rajabhat University (SSRU), focusing on the administrative functions that support faculty, staff, and student operations. The research aims to evaluate how well the secretarial services meet the university's standards and expectations, identify key factors influencing performance, and offer recommendations for improving operational efficiency. Data were collected through surveys and interviews from faculty members, administrative staff, and secretaries, with a total of 150 respondents participating. The results indicate that while the majority of personnel express satisfaction with the overall service, challenges remain in areas such as time management, workload distribution, and the use of technology. The study finds that effective communication, continuous training, and better workload management are crucial factors for improving secretarial performance. The findings contribute to the broader field of administrative management and provide valuable insights for SSRU in optimizing its secretarial services and ensuring better support for the university's academic and administrative functions.