Factors Affecting Satisfaction with the Use and Service of the Computer System at the Faculty of Management Science, Suan Sunandha Rajabhat University

Abstract

This research investigates the factors affecting satisfaction with the use and service of the computer system at the Faculty of Management Science, Suan Sunandha Rajabhat University (SSRU). The study identifies key variables such as system quality, service quality, user support, and system reliability that influence user satisfaction. A quantitative research approach was employed, utilizing surveys to collect data from faculty members, staff, and students. The results revealed that system quality, including speed and ease of use, had the highest impact on user satisfaction, followed by service quality and user support. Additionally, system reliability and the provision of technical support services were found to be significant factors contributing to overall satisfaction. The study emphasizes the need for continuous improvements in system usability, user support training, and reliable technical services to enhance satisfaction levels among SSRU stakeholders. The findings offer valuable insights for administrators and IT service providers at SSRU to refine their computer system services and ensure better user experience.