Factors Affecting Work Performance Based on the Education Criteria for Performance Excellence (EdPEx) of Personnel at the Faculty of Management Science, Suan Sunandha Rajabhat University

Abstract

This study aims to identify and analyze the factors affecting work performance based on the Education Criteria for Performance Excellence (EdPEx) of personnel at the Faculty of Management Science, Suan Sunandha Rajabhat University. The study employed a mixed-methods approach, combining quantitative surveys and qualitative interviews with faculty, administrative staff, and support personnel. The results reveal that leadership effectiveness, organizational culture, employee motivation, and continuous training and development significantly impact work performance. Key findings indicate that a strong organizational culture that emphasizes collaboration and transparency enhances individual performance, while leadership development plays a crucial role in guiding and motivating staff. Furthermore, the alignment of departmental goals with EdPEx standards was found to improve overall performance. Based on these findings, the study recommends enhancing leadership capabilities, fostering a culture of recognition, providing targeted training programs, and aligning practices with the EdPEx framework to achieve higher performance standards. This research contributes to the understanding of how institutions can improve work performance in the higher education sector, particularly within the context of performance excellence frameworks such as EdPEx.