Satisfaction with Materials Management Administration at the Faculty of Management Science, Suan Sunandha Rajabhat University

Abstract

This study investigates the satisfaction levels with the materials management administration at the Faculty of Management Science, Suan Sunandha Rajabhat University. The research aims to evaluate how faculty members, administrative staff, and students perceive the efficiency, effectiveness, and quality of the materials management system. Using a mixed-methods approach, the study incorporates both quantitative surveys and qualitative interviews to gather comprehensive data from 150 respondents, including 50 faculty members, 50 administrative staff, and 50 students. The results revealed that while faculty and staff expressed moderate to high satisfaction with the quality of materials and inventory management, students reported lower satisfaction, particularly regarding the timeliness of material delivery and communication regarding availability. Key factors influencing satisfaction included the responsiveness of the materials management staff, the quality and availability of materials, and the efficiency of the request and retrieval process. The study suggests that improvements in communication, the integration of a digital system for tracking materials, and more transparent processes could significantly enhance satisfaction levels. Overall, the findings highlight the importance of addressing the challenges identified to improve the materials management system and ensure better service delivery for all stakeholders.