Improvement of the Document Processing for Financial and Accounting Disbursement at the Faculty of Management Science, Suan Sunandha Rajabhat University

Abstract

This study investigates the improvement of document processing for financial and accounting disbursements at the Faculty of Management Science, Suan Sunandha Rajabhat University. The research identifies inefficiencies in the current manual system and proposes solutions to streamline the workflow, reduce errors, and improve overall processing time. Data was collected through surveys, interviews, and document analysis, involving financial and accounting staff, as well as faculty members who interact with the disbursement process. The findings reveal significant delays due to manual processes, a lack of automation, and insufficient communication regarding the status of disbursements. Based on these results, the study recommends the implementation of a Document Management System (DMS) and an Enterprise Resource Planning (ERP) system to automate the submission, approval, and tracking processes. The research also highlights the importance of standardizing procedures, providing staff training, and enhancing communication channels. The proposed solutions were tested through a pilot program, showing a 30% reduction in processing time and improved stakeholder satisfaction. This study offers practical recommendations for improving the efficiency and transparency of financial disbursement processes, which can serve as a model for similar institutions.