Factors Affecting the Key Card Borrowing and Returning Service at the Dean's Office, Faculty of Management Science, Suan Sunandha Rajabhat University

Abstract

This study aims to explore the factors affecting the key card borrowing and returning service at the Dean’s Office, Faculty of Management Science, Suan Sunandha Rajabhat University. The research examines user perceptions of service efficiency, challenges encountered, staff training, and technological support, with the goal of identifying improvements that could enhance the overall service experience. A mixed-methods approach was employed, combining quantitative data from surveys with qualitative insights from semi-structured interviews. A sample of 100 respondents, including staff, faculty members, and students, participated in the study. The results indicated that while the majority of users found the service moderately efficient, several challenges were identified, including long waiting times, unavailability of key cards, and insufficient staff training. Technological support was found to be lacking, with most respondents unaware of automated tracking systems for key card management. Additionally, communication gaps in the service process contributed to confusion and delays. The study suggests that improvements in service efficiency can be achieved by streamlining the process, enhancing staff training, integrating automated tracking systems, and improving communication with users.