Expectations of Audio-Visual Equipment Services for Students and Staff at the Faculty of Management Science, Suan Sunandha Rajabhat University

Abstract

This study examines the expectations of students and staff regarding audio-visual (AV) equipment services at the Faculty of Management Science, Suan Sunandha Rajabhat University. Employing a mixed-methods approach, the research aimed to identify key factors influencing user expectations, assess satisfaction with existing services, and provide actionable recommendations for improvement. A total of 300 participants, including students and staff, were surveyed using a structured questionnaire, and qualitative insights were gathered through semi-structured interviews. The findings revealed high expectations for AV services, particularly in terms of accessibility, reliability, and technical support. Students emphasized ease of access and user-friendliness, while staff prioritized reliability and advanced functionalities. Despite moderate satisfaction with current services, challenges such as outdated equipment, delayed technical support, and insufficient maintenance were identified as critical areas for improvement. Recommendations include regular equipment upgrades, improved technical support services, and targeted training programs to meet the diverse needs of users. The study underscores the importance of aligning AV services with user expectations to support academic excellence and operational efficiency.