DEVELOPMENT OF THAI TRADITIONAL MEDICINE SERVICE AT SRINARONG HOSPITAL IN SURIN PROVINCE OF THAILAND

Abstract

This research was an action research that targeted to develop the quality standard of Thai Traditional Medicines services. The focus area was at Thai Traditional Medicine Service Center in Srinarong Hospital, Srinarong District, Surin Province, Thailand. The model applied in this research was PAOR Model that consisted of four operational processes. P-Plan was the first process that service provider had to specify the service strategy, service direction, and action plan for Thai Traditional Medicine services. A-Action was the second process that service provider had to act and drive the success of P-plan. O-Observe was the middle process that service provider had to concentrate especially on the evaluation and participatory to small group care users. R-Reflection was the significant process that consisted of two-way communicative learning and comparing on the quality of participatory both before and after receiving Thai Traditional Medicine service. Data sources of this research were questionnaires and unstructured interviews. The collected data were analyzed by using percentage, mean, standard deviation and pair t-test. This research proved that the development of Thai Traditional Medicine service at Thai Traditional Medicine Service Center in Srinarong Hospital increased the levels of understanding in quality service standard. Besides, to compare the participation with basic knowledge, it found that after the development of Thai Traditional Medicine service the average score of participants was increased at significant level .05. In conclusion, the successful development needed a continuity of PAOR Model in order to implement problems that may cause in any situation.