PRODUCTIVITY IMPROVEMENT IN CAMPUS: A CASE OF SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

Productivity improvement means the ability to accomplish of a given task measured against preset known standards of accuracy, completeness, cost and speed. Productivity improvement is one of the most important goals for every office in university. It provides many kinds of benefits. Successful management of office of Suan Sunandha Rajabhat University often reflects the level of high productivity and achieving the goals. The objective of this research was to investigate the management factors and policies that affected the high level of productivity from the staff’s perspectives. This was a quantitative research study which was conducted by interviewing with 200 staff who were the staff in various offices and who were affected by the management and policy of the office of Suan Sunandha Rajabhat University. Statistical analysis was performed by using SPSS program. Percentage, mean, and standard deviation were used for data analysis and results. The important result of this investigation revealed that the majority of staff had high productivity improvement because of management and policy. The list of factors affecting high productivity improvement included the rewards system, the regular trainings, effective communication, better teamwork, and upgraded of computer and its facilities. From the study, there were at least five important ways to measure and evaluate employee performance. First is to use graphic rating scales, such 10 represent the highest scale. Second is to a 360 degree feedback. Third is to use self-evaluation. Fourth is to checklist. Fifth is to use customers’ feedback.